Crochet Help & Support
Stuck on a round or need a hand with an order? Find a quick answer below, or send us a message. A real person from the team replies, usually within one business day.
Quick help
Common Questions
I am stuck on a round. What should I do?
Check the stitch count in parentheses for the previous round first: most problems start one round earlier. Then look at the "Common mistakes" section of the pattern. If you are still stuck, send us the pattern name and round number.
I did not receive my download link.
Check your spam or promotions folder for an email from us. If you created an account with the same email, your patterns are always in Account → Downloads. Otherwise send us your order number (it starts with CL-).
My download link has expired.
Links in receipt emails work for 7 days. Sign in with the email you bought with to download again from your library, or contact us for a fresh link.
I think I found a mistake in a pattern.
Thank you! Tell us the pattern and the round. We check it and update the pattern for everyone, usually within a few days.
Can I sell things I make from your patterns?
Yes, in small handmade batches, with credit to us as the designer. You may not share or sell the pattern itself. See the pattern use policy for details.
How do I return a shop item?
Unused items can be returned within 30 days. Write to us with your order number and we will send you the return details. Partner items are returned to the partner store.
How do I unsubscribe from the newsletter?
Every newsletter has an unsubscribe link at the bottom. One click and you are off the list.